Refund & Return Policy
Last Updated: October 31, 2025
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Thank you for shopping with Hummingbird Charm
We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Returns
We accept returns within 30 days of the original purchase date.
If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange — all sales are final after that period.
To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (such as your order number or receipt) is required.
Certain items are not eligible for return, including:
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Custom or personalized products
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Sale or clearance items
Refunds
Once your return is received and inspected, we will notify you by email that we have received your item.
We will also let you know whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
For questions about our refund and return policy, please contact:
Email: hummingbirdcharmdesigns@gmail.com
Return Shipping
You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
If your item arrived damaged or defective, we will cover the cost of return shipping.
Late or Missing Refunds
f you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your credit card company or bank — processing times vary.
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If you’ve done all of this and still have not received your refund, please contact us at hummingbirdcharmdesigns@gmail.com.
Contact Us
We only replace items that are defective or damaged.
If you need to exchange it for the same item, please contact us at Hummingbirdcharmdesigns@gmail.com within 30 days of delivery.